TERMS OF USE
Copyright and Trademark Notice
Unless otherwise specified, The Fliposcope name, and all materials appearing on this site, including the text, site design, logos, graphics, icons, animation, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Marvel & Rosen LLC, Copyright © 2024, ALL RIGHTS RESERVED. Affiliated resellers may use the designated downloadable content from this site for the purpose reselling Fliposcopes. All other copyrighted content may only be used only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Credit Cards
We accept payment through PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon initiation of your order.
Links
This site may contain links to other sites on the Internet that are owned and operated by third parties (i.e. the currency converter). You acknowledge that we’re not responsible for the operation of or content located on or through any such site.
Orders with Erroneous Address Data
Reshipment of orders with erroneous address data entered by the customer may be held and subject to additional shipping fees. In some erroneously addressed orders, where the order is abandoned by the shipping service or sent back by the shipper, we may incur extensive fees that can exceed the purchase price of the order. Marvel & Rosen LLC reserves the right to settle such orders with consideration for third party fees incurred.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Marvel & Rosen LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Other Conditions
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Marvel & Rosen LLC signs them or not.
We reserve the right to make changes to this site and these Conditions at any time.
Out-of-Stock Products
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 9:00AM or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Privacy
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Marvel & Rosen LLC's collection of mechanical animated devices. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to our site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart after a closed session. We do not guarantee that your session data will be restored. Our full privacy policy.
Privacy on Other Web Sites
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site’s privacy policy.
Our Store is not responsible for the actions of third parties.
Returns
Your satisfaction is important to us. Should you wish to make a return of goods purchased directly from this online store, you must notify us within 15 days of receiving your item. Because our kits have multiple parts, only sealed, unopened boxes are returnable. Special editions and collectibles are not eligible returns. When shipping an item back for returns include any order reference numbers, purchase records and your packing slip and send to the address below:
Marvel & Rosen LLC - Returns
1478 Mecklenburg Rd.
Ithaca NY 14850
For your protection, we encourage you to send your return via UPS or other track able means. Return packages must be prepaid. We cannot accept COD. If you request a refund, your credit card will be credited within 3 business days of receiving and processing your return. Please note on the packing slip why you decided to return your purchase so that we can know how to improve our products and services.
Original shipping charges are not refunded.
Shipping Info
US DOMESTIC
In the US, we often ship non-bulk orders by USPS Ground Advantage or Priority Mail.
That means 3-5 days – usually less, if the shipping destination is near our main shipping center in Ithaca NY or a major US urban center.
Orders are track-able.
Here’s a link to the USPS Priority Mail Map for your reference
Our shipping origin zip code is 14850. Typical shipment cut-off time is 9am due to an early mail pickup.
Wholesale or large consumer orders may utilize FedEx or UPS. This is decided by our fulfillment vendor (who know their stuff) and delivery times vary.
Shipments go out in the morning, each business day.
CANADA
We don’t know why, but small to mid-sized packages to Canada have become costly. The first pound (as in one fliposcope) is in the $30 range. For shipments greater than one pound, the rate per-pound rate are substantially cheaper. In the interest of neighborly commerce, we’ve absorbed some of this cost of low-weight orders. We don’t understand why postage between neighbor-countries should get this costly, and we hope to find a lower cost solution.
INTERNATIONAL
Internationally, we mostly use UPS, Global Post, DHL, or FedEx International Economy. Expect these orders to take 10-days (but hope for 6-7 days).
These shipments are track-able (and we all pay extra for that).
FedEx seems to promise 5-day-or-better delivery to most destinations, we have seen that when customs are involved it may take 10 days.
If your destination is in Japan, please use Western characters for the shipping address.
Non-Eligible Countries
Unfortunately we’ve had many incidents with a few countries that make shipping prohibitively expensive or risky. If you live in one of those countries, we apologize (and sympathize) if this affects you. When a package is sent overseas and rejected one of 2 things happen:
It is a total loss. Package is abandoned and customer is angry and we are angry.
It automatically gets sent back and we must pay BOTH freights plus a batch of additional fees. For a $49 product, we would have lost about $100.
DUTIES: A Special Note
We have no control over customs/duties and have found that duties/fees can be wildly inconsistent in most countries.
If a customs clerk chooses a ridiculously high duty for your package, we are just as upset as you, but we are not responsible.
If that happens, send us an email. We’ll try our best to help.
A customer’s refusal to pay duties are not grounds for a refund (because we are then stuck with return shipping fees or an abandoned shipment).
We encourage everyone to be a good free-market citizen and raise public awareness about unfair customs practices in your community and at the governmental level. Governments should encourage, not hinder business and international commerce, and it is up to us to remind them.
Missing Components
Occasionally, during the manufacturing or packing process, a component may be missing from a kit. In that case please send an email to customersupport@flipbookit.com and include your purchase record and full address so that we can send you the missing parts.
Orders Damaged in Shipping
If anything is damaged in your order, please save the packing receipt and all the packing material as well as the item. Do not return the merchandise. Notify us immediately by contacting us so we can instruct you on the proper handling of the damaged merchandise. This will ensure the quickest replacement.
Taxes
Wholesale accounts must provide reseller certification. Retail products may be purchased at any of our retailers or orders can be made through www.fliposcope.com. For retail orders, our online store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York or any other automatically taxing state. For orders shipped to states not taxing automatically, the customer is solely responsible for all sales taxes or other taxes that may apply in the order destination state or district.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Mechanical Flipbook shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Marvel & Rosen LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Marvel & Rosen LLC shall immediately issue a credit to your credit card account to reverse the error.