SHIPPING NOTES
US DOMESTIC
In the US, we sometimes ship by USPS Ground Advantage or on some orders, Priority Mail or UPS.
That means 3-5 days - sometimes less, if the shipping destination is in the Northeast or a major US urban center, it’s a day or two quicker. All orders are trackable.
Here's a snapshot of the USPS Priority Mail Map or check for yourself at https://www.usps.com/priority-mail/map/
Our shipping origin zip code is 14850
At times, severe weather has interfered with the 5-day domestic guarantee, but that is pretty rare.
Winter storms during the Christmas season may cause this scenario.
Some bulk-orders that pack into larger boxes have to be sent via service like FedEx or UPS.
This is decided by our fulfillment crew (who know their stuff) and delivery times vary.
Daily deadline: We usually send our ship requests in by mail-pickup, which is usually 10 AM EST, each business day. UPS shipments go out in the afternoon - Shipments occasionally go out on Saturday when possible.
CANADA
We don't know why, but packages to Canada have become expensive. The first pound (as in one flipbookit) is in the $30 range. The next few pounds are much cheaper. In the interest of neighborly commerce, we've absorbed some of this cost. We don't understand why postage between neighbor-countries should get this costly, and we hope to find a lower cost solution. So surry aboot the inconvenience.
INTERNATIONAL
Internationally, we mostly use GlobalPost, UPS, DHL and FedEx International Economy.
Expect these orders to take 10-days, typically faster (6-7). Global Post is sent to a Eastern US depot, and then shipped internationally.
FedEx service varies by region, but in general, will ship in bulk to a given region or country's depot and then each article is mailed via post. These orders are track-able (and we all pay extra for that).
FedEx seems to promise 5-day-or-better delivery to most destinations, we have seen that when customs are involved it may take 10 days.
If your destination is in Japan, please use Western characters for the shipping address.
Difficult Destinations
Unfortunately we've had too many incidents with a few countries that make shipping prohibitively expensive. If you live in one of those countries, we apologize (and sympathize) if this affects you. But when a package is sent overseas and rejected one of 2 things happen:
1. It is a total loss. Package is abandoned and customer is angry, and we are also upset.
2. It automatically gets sent back and we must pay BOTH freights plus a batch of additional fees. For a $49 product, we would have lost about $100. (then customer is angry, and we are also angry)
Current Difficult Country list:
Slovenia
Brazil (mul
Spain (unusually high duties on at least one order)
Mexico (several undelivered orders)
DUTIES: A Special Note
We have no control over customs/duties and have found that duties/fees can be wildly inconsistent in most countries. If a customs clerk chooses a ridiculously high duty for your package, we are just as upset as you, but we are not responsible.
If that happens, send us an email. We'll try our best to help.
A customer's refusal to pay duties are not grounds for a refund (because we are then stuck with return shipping fees or an abandoned shipment). Please be a good free-market citizen and raise public awareness in your community and at the governmental level. Governments should encourage business and international commerce.